Apple ipad pro Sucks Customer Reviews and Feedback

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The iPad Pro family is a line of iPad tablet computers designed, developed, and marketed by Apple Inc. and first available in November 2015. They run the iOS and iPadOS mobile operating systems. The current generation is available in two screen sizes, 11-inch (28 cm) and 12.9-inch (33 cm), each with four options for internal storage capacities: 128 GB, 256 GB, 512 GB, and 1 TB.

Nirjhar of La Jolla, CA shared his experience, "I bought iPad Pro 10.5 Wifi+Cellular 512GB from Amazon and it was having temporary camera issues from the beginning. Within a few months, it happened 4 times and I decided to send it for repair as it was under 1 year warranty. Apple quoted me 500$ for repair by blaming on a small physical damage on it that was not even close to the camera. That physical damaged ("bent enclosure", they said) was overlooked by me because it was always under the protective ipad back cover. Not only did they scam me by selling me a damaged product in the first place but also they didn't do the repair despite being under warranty and tried to scam me by quoting 500$ for it. Their story was that "in order to repair the camera, they have to open the ipad but the bent enclosure won't let them put everything back together and hence they need 500$ for it". Another fact: The trade in value of my device is ~500$ as of today."

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Former Employee - Technician says

"I worked at Shiny Computers part-time for less than a year Cons: I was hired at Shiny Computers because I previously worked for Apple Inc. With Shiny I thought I could work on Mac, iPad, and iPhone’s as well as do sales, have the best of both worlds. The pay Chris, the owner of Shiny Computers, offered was well below a technicians pay, especially considering what he expects from a technician. For $12 a hour he wants a expert in Mac & iPhone repair, where you can diagnose, strip and repair any part within those devices very quickly. While doing a repair he expects you to jump, run to the door to meet and greet every customer that walks through the door. He expects you to know every part number of every Mac and iPhone ever made, if you dont your value to him drops. What he wants in essence is a Apple Genius Lead, someone who makes 50-60k to work for 24k. There is no training program so if your thinking he will train you, he will not, the most he will do is answer questions. In regards to how he treats employees, its bad. The first day I was there he started mentioning how awful, misguided and useless his former and current employees are. He went off on his VA Beach store manager, calling her useless, “doesn’t know what she’s doing”, etc. then I found out that she’s his girlfriend. He mentioned to me he wants and expects his employees to make Shiny Computers their one and only career in life. While working there your going to run into moral dilemmas. Chris sells his refurbished Macs & iPads at a HIGH cost. He was selling a 2011 27” iMac for $1699, in 2018! Mind you Apple wont support that iMac come next month. Did I also mention that the iMac was scuffed up and dirty. Compare that to getting a new 27” iMac at Apple for $1799 that will be supported for a minimum of 7-8 more years with Software updates. In fact I had the customer call back a week later complaining he couldn’t play his favorite game World of Warcraft, its because the games developer wont support the older hardware. Or how about selling a scratched up 2016 iPad Pro for $649 when Apple sells the newest iPad Pro for the same price! Lastly the sale the ended my employment with Shiny Computers. A customer came into the store to buy a MacBook Air for college, the one we had was a scratched up 2015 MacBook Air for $899. That’s a bad price I thought considering Apple sells their latest MacBook Air for $949 (w student discount) and Best Buy was doing a sale selling the latest MacBook Air for $849. Chris empowered me weeks ago to offer a discount if I felt it proper, which in this case I did. I dropped the price to $800 to do right for the customer, they were so happy that they decided to buy a iMac and numerous other accessories. When Chris discovered I discounted the MacBook Air he got furious and walked out of his own store. The next day he ‘punished’ me by making me work in the warehouse instead of sales or tech repair. I thought this was very petty because if I made a mistake or error at Apple, a manager would provide me feedback, not passive aggressively punish me. Steve, his current employee gave me a heads up when I started to be on guard with Chris because his behavior is very erratic, it can go from a high to a extreme low in a hour. That would explain why Shiny Computers has gone through 20-30 employees in the past year, when Chris told me that the first day I was :O completely shocked. He said they were worthless, non passionate people and he should of fired them long ago. When someone tells you that the first day, that’s a BIG warning sign. If you do take the job, be very careful, be quick with repairs, dont offer discounts, and tred lightly."

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